Privacy Notice

pulumaebike Inc.

At pulumaebike Electric Off-road Bike Company (pulumaebike), we recognize that when you choose our products, you value not only quality but also robust privacy protection while shopping on our website. To safeguard your information, we have a dedicated customer privacy team with years of experience ensuring your data security. We strictly adhere to privacy guidelines, allowing you to shop with confidence on our standalone platform. Our Privacy Policy clearly outlines the types of information we collect and your rights regarding this data. We encourage you to review the policy to fully understand our commitment to privacy.

If you have questions about our Privacy Policy or wish to contact us, email us at service@pulumaebike.com.

Clarification of Terms: When we refer to "pulumaebike Electric Off-road Bike," "pulumaebike," "we," "us," or "our," we mean pulumaebike Inc. These terms do not include our independent third-party business partners or retail suppliers, who operate under their own privacy policies and procedures.

Privacy – A Concise Overview

Your Data, Our Commitment: We will never sell your information. You can adjust your cookie preferences to limit data sharing (though this may affect personalized content and messages).

1. Information We Collect
When you interact with our website (www.pulumaebike.com), purchase bikes, or use our services (e.g., repairs), we or third parties may gather:

· Personal details: Name, email, physical address, phone number.

· Payment information: Credit card details.

· Demographic data: Gender, age.

· Government-issued IDs: Driver’s license, Social Security number (for employment, not purchases).

· Social media interactions: Posts, comments.

2. How We Use Your Data

· To fulfill orders and requests.

· To verify your identity.

· To inform you about products and services.

· To process transactions requiring personal data.

· To maintain and improve our website’s security and functionality.

· To comply with legal obligations.

· For other purposes with your explicit consent.

3. Your Rights Regarding Your Data

· Access your personal information.

· Request deletion of your data.

· Correct inaccuracies in your records.

· Opt out of data sharing or targeted advertising.

· Withdraw consent at any time.

· Avoid discrimination based on data choices.

· Receive a copy of your processed data.

· Restrict the use/disclosure of sensitive data.

· Obtain a list of third parties receiving your information.

4. Understanding Cookies
Our cookies are digital, not edible—small text files sent to your browser (e.g., Chrome, Safari) by websites you visit. You can customize cookie preferences:

· Essential cookies (required for site functionality).

· Preference cookies (store settings like language).

· Analytics cookies (track site usage).

· Advertising cookies (personalize ads).

· Social media cookies (enable sharing features).

· Tracking pixels (tiny images tracking user activity).

1. Scope of This Privacy Policy

2. Information You Provide

3. Data Collected via Website Access

4. Third-Party Information

5. pulumaebike’s Use of Your Data

6. Protecting Your Privacy

7. Your Choices and Rights

8. Updates to This Policy

9. Children’s Personal Information

10. Handling "Do Not Track" Signals

11. Privacy Rights for EEA, UK, and Switzerland Residents

12. Contact Us

1. Scope of This Privacy Policy

To access certain products or services, you may need to share personal information—details that identify or relate to an individual or household. For EEA, UK, or Switzerland residents, "personal information" excludes household-identifiable data. Anonymized data (irreversibly stripped of identifiers) is not considered personal information.

This policy covers:

· Information you voluntarily provide.

· Data collected during website access.

· Information from third-party sources.

2. Information You Provide

When interacting with pulumaebike, you disclose personal information, including:

Contact Details:

· Full name

· Residential/mailing address

· Email and phone number

· Financial details (e.g., credit card info)

· Emergency contact info (e.g., during test rides)

Note: If you submit information about others (e.g., for test rides), you confirm the right to do so and authorize us to use it per this policy.

Government-Issued IDs:
For test rides or job applications, we may require:

· Date of birth

· Driver’s license or alternative ID

· Social Security number (for employment, not applicants)

Payment Details:
Online purchases use third-party payment processors with their own privacy policies. Financing options may involve third-party credit checks.

Feedback/Customer Support:
If you respond to surveys, provide feedback, or use customer support (e.g., online chat), we may collect:

· Name and email

· Purchase history (e.g., returns, exchanges)

3. Data Collected via Website Access

Even without a purchase or account, we may collect data during your visit. Like most commercial sites, we use technology to gather information (though we never sell your data). This helps us:

· Enhance your website experience.

· Improve our services and products.

· Deliver personalized advertising or communications (where relevant).

What's Collected	What Is It and What Does It Mean?	How/Why pulumaebike Uses This Information
Log Files	· pulumaebike automatically collects log files, which consist of anonymous, technical data gathered by your web browser. These logs may include: Your Internet Protocol (IP) address, which identifies your device’s network location. A device-specific identifier, a unique code assigned to your hardware. The software version you are using (e.g., browser or operating system). Referring website addresses, meaning the URLs of sites you visited before accessing ours. Error logs, which document technical issues encountered during your session.	pulumaebike employs this data for the following purposes: Statistical Analysis: To evaluate website traffic, including the number of visitors and the duration of their sessions. Technical Optimization: To ensure our websites display and function correctly on your device. Traffic Source Tracking: To identify whether you were referred to our websites from other external platforms and, if so, which ones. Personalization: To customize your website experience based on your interactions and preferences. Product and Service Improvement: To conduct research aimed at refining our offerings, content, and user experience, thereby minimizing technical errors or disruptions during your visit.
Cookies	· pulumaebike uses cookies—unique alphanumeric identifiers—to perform various functions, such as recognizing your device, collecting data about your interactions with our websites, and, in some cases, tracking activity across other websites. Have you noticed that when you revisit a website, you might see personalized ads, products from sites you previously visited, or items still in your cart (even if you didn’t purchase them)? These experiences are powered by cookies, which gather data about your online behavior to enhance performance, monitor preferences, and more. When you return to a website using the same device, cookie data may be sent back to that site (a first-party cookie) or shared with another site if the cookie is managed by a third party (a third-party cookie). Cookie data helps websites recognize returning visitors and deliver more relevant content. Cookies can be classified into two main categories based on duration: Session cookies: These are temporary and expire when you close your web browser. Persistent cookies: These remain on your device after the browser is closed, storing saved information, settings, preferences, or login credentials. Additionally, cookies serve different purposes and are categorized as follows: Essential cookies: Necessary for basic website functionality (e.g., security, navigation). Preference cookies: Store user preferences (e.g., language, theme). Performance and analytics cookies: Track website usage to improve performance and user experience. Advertising cookies: Tailor ads based on browsing history and interests. Social media cookies: Enable sharing content via social platforms or track interactions with social media widgets.	pulumaebike collects various types of cookies, and users can customize their cookie preferences to limit the categories of cookies used. However, disabling certain cookies may impact the functionality of our website. Below are the types of cookies we employ: Essential Cookies: These are critical for ensuring our websites function properly and enable access to core services, such as user authentication (e.g., log-in features) and form submissions. Preference Cookies: These enhance your experience by remembering settings and choices from previous visits, including language preferences, saved login details, search history, and filter selections. Performance and Analytics Cookies: These help us analyze user interactions with our websites by collecting and anonymously reporting data. Importantly, they do not store personally identifiable information (PII). Advertising Cookies: These track user activity across multiple websites to deliver targeted ads tailored to individual interests and browsing behavior. Social Media Cookies: These are managed by third-party social media platforms and track interactions such as sharing or liking content via social media widgets. pulumaebike provides this information to give users transparency and control over their browsing experience.
Pixels and Web Beacons	pulumaebike notes that pixels (also referred to as web beacons) are tiny, often invisible electronic images embedded within web pages. These pixels contain unique identifiers that serve functions similar to cookies. Their primary role is to track user interactions, such as clicks on links, pages viewed, and engagements with promotional materials or ads.	pulumaebike employs pixels to serve multiple objectives, including: Quantifying website traffic (e.g., tracking the number of visitors). Measuring email open rates to gauge audience engagement. Evaluating the performance of advertising campaigns. Aggregating usage statistics to analyze user behavior.

Third-Party Information About You

pulumaebike may receive information about you from third-party service providers who operate under their own privacy policies governing the use of your personal data. These providers include:

Payment Processors: When you make a purchase on our website, we use third-party payment services to handle transactions. After you provide your personal details to complete a purchase, pulumaebike receives certain information to process your order or request.

Retail Partners: We collaborate with third-party retailers that sell pulumaebike bicycles in-store or provide customer service. These partners may share information you provide during purchases or service inquiries with us.

Social Media Platforms: When you engage with us on social media (e.g., by liking a post), share content about us, or access our website via social media links, we may collect data from your public profile and interests. Note that personal information obtained from social media is governed by that platform’s privacy policy, not pulumaebike’s.

How pulumaebike Uses Your Information

pulumaebike leverages personal information to deliver, maintain, and enhance our products and services for the following purposes:

· Selling and delivering products to you.

· Verifying, processing, and monitoring your orders, subscriptions, or registrations.

· Sending periodic emails and newsletters.

· Addressing customer service inquiries or general questions.

· Managing our website and related functionalities.

· Enabling participation in interactive features or notifying you of service updates.

· Analyzing preferences, trends, and usage patterns.

· Complying with legal obligations, regulations, or court orders.

Protecting Your Privacy

At pulumaebike, we prioritize the "Protection of Unique Value," reflecting our commitment to safeguarding confidential information. We understand that your personal data is invaluable to you, and we take meticulous steps to protect it. Our security measures include administrative, technical, and physical safeguards. We regularly update and test these protocols to ensure the integrity and confidentiality of your information.

Additionally, we restrict access to personal data, allowing only employees with a legitimate business need to view it. Our staff undergoes regular privacy training to ensure they adhere to best practices for data protection.

We retain your personal information only for as long as necessary to fulfill legitimate business purposes or comply with legal requirements.

Your Rights and Choices Regarding Your Information

pulumaebike recognizes that your personal information belongs to you, and you have the right to control its use. You can communicate your preferences to us via email at service@pulumaebike.com or through other contact methods listed in our "Contact Us" section. Your rights include:

Right to Awareness: You have the right to know what personal information we collect, how it is shared, and how it is used. You may request a copy of your data, and we will provide it in an electronic format or transfer it to a third party upon request.

Right to Erasure: You can request the deletion of your personal information when it is no longer needed for the original purpose or legal requirements. Exceptions apply; for example, we are not required to delete publicly accessible information (e.g., your address) if it is necessary for order processing, legal compliance, or defending our rights. We may also decline deletion if we cannot verify your identity (e.g., if a request lacks identifying details like a matching email address or name).

Right to Opt-Out: While pulumaebike does not sell your personal information, we may share it to refine advertising or marketing content. You can opt out of such sharing unless we have a legitimate reason overriding your interests, rights, or freedoms (e.g., legal claims).

Right to Non-Discrimination: Exercising your rights will not affect our commitment to you.

Right to Rectification: You can correct inaccuracies in your personal information.

Right to Restriction: You may instruct us to limit the use of sensitive personal data (e.g., Social Security number, financial details, or precise location) to specific purposes, such as providing services or fulfilling purchases.

Updates to This Privacy Policy

pulumaebike may revise this policy due to legal requirements or business needs. In such cases, we will:

1. Update the "Last Revised" date at the top of this policy.

2. Notify individuals whose data we hold via email about significant changes.

Children’s Personal Information

pulumaebike does not recommend our bicycles for children under 16. If you are under 16, please refrain from sharing personal information via our website or affiliated platforms. If we learn that we have collected data from minors under 16 without parental consent, we will delete it immediately.

Handling "Do Not Track" Signals

pulumaebike acknowledges that some browsers allow users to send "Do Not Track" signals. However, we do not honor these signals, as they are not universally standardized.