SHIPPING POLICY

If you have any questions about your order, feel free to contact our support team at service@pulumaebike.com.
Pulumaebike offers free DPD shipping for all eligible orders. Please be aware that we do not deliver to remote regions or islands.
SHIPPING DETAILS:
Orders are typically shipped from our EU warehouse (unless specified otherwise for certain accessories), depending on your location. All qualifying purchases include complimentary shipping. Once your order is placed, you can track its status starting two days later using this link: https://www.17track.net/en. Delivery is expected within 7–10 business days on average. For a full list of supported shipping destinations and estimated delivery times, refer to the table below.

Important Notes:
The estimated delivery timeframe provided is based on historical domestic shipping data and excludes order processing duration.
Order Processing:
For items labeled "In Stock," our warehouse typically requires 1–2 business days to prepare your shipment after the order is placed.
Tracking information may not update immediately after the tracking number is generated; please allow a brief delay.
Delivery Timeline:
The final delivery duration may vary and depends on your local courier service.
After placing your order, please wait 2 business days for processing before tracking your shipment via: https://t.17track.net/en.
You can expect to receive your order within 3–7 business days thereafter.
Tracking Your Order:
Once your order is dispatched, an email containing tracking details will be sent to the address provided during checkout.
If you do not receive this email or have any shipping-related questions, contact our support team at service@pulumaebike.com.